Shipping Policy

How long does it take for the package to be processed after payment ?

Processing Time：Normally 1-4 Business days. If it is a custom-made product, it may need to be extended to 3-9 Business days.

if there is a discount promotion or a surge in order volume, the processing time may be extended to 7-12 Business days.

How long will it take for me to receive my parcel ?

Standard Delivery: Usually 12-18 days, maximum 21 days；

The specific arrival time of each country and region is different, usually you will receive the goods in about 10-14 days, maximum 21 days. We will process the order immediately after receiving it and ship it as soon as possible.

How to cancel orders ？

We accept order cancellations before the product is processing and processed. Usually it is about 24 hours after you place the order. If you cancel the order within this time, The amount you'll get paid after bank transaction fees will usually be less than your actual amount. If the product is already in process or shipped, your order will not be cancelled.

If you need to cancel your order, please contact us via message or email in time.

Email: service@get-luxury-watches.com

Please note: due to the special nature of Custom-made products and Pre-sale products, orders cannot be canceled.

How to return/exchange or refund ？

Customers may apply for a return or exchange within 30 days after receiving product(s). Refunds will be made by the same method you used to pay.

Please note: items marked “Final Sale”，Sale and promotional items cannot be returned/exchanged.

All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached.
All items must be returned with their original boxes.
All items must be returned in one package.
Return/Exchange shipments must be made using the same service as the original delivery.
We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US
Customised items cannot be returned.
The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
For hygiene reasons, underwear briefs, certain jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.
Naturally any faulty items can be returned.

We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.

You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.

How do I return an item or entire order?

Step 1: Please contact our Customer service team to start the return process with the following information:

Order number
Video or photo of the faulty product

Step 2: Insert the items, back into the original packaging.

Step 3: Contact Us Send us the relevant information from Step 1 and we will provide you with a return address. Email: service@get-luxury-watches.com

Step 4: Contact the courier company, pay the fee and hand the package to the courier. After the courier checks the returned goods, please close the package tightly. Please note that we do not accept packages without shipping fee paid.

REFUND

In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by get-luxury-watches.com in case of returns.

Once your package reaches us, please allow 7-14 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

Return/Exchange Address

Please contact our customer service to request the return address.

We’re available to support you via

Email: service@get-luxury-watches.com

Service Tel: Sorry, we do not provide telephone customer service at the moment.

We strive to respond to your questions within 24 hours.

Customer service chat hours:

Monday - Friday 10am - 10pm UTC/GMT+08:00.

Now available in English, Chinese.

If we are not online, you can still leave us a message and we will respond to you promptly after receiving the message. Normally, if you send and message on a working day, we will respond within 24 hours of receiving the message. If it is a holiday, your message will be replied to on the first working day after that.

currently only offers standard shipping. If you require express shipping, please contact us at

How to cancel orders ？

If you need to cancel your order, please contact us via message or email in time.

Email: service@get-luxury-watches.com

Please note: due to the special nature of Custom-made products and Pre-sale products, orders cannot be canceled.

How to return/exchange or refund ？

Customers may apply for a return or exchange within 30 days after receiving product(s). Refunds will be made by the same method you used to pay.

Please note: items marked “Final Sale”，Sale and promotional items cannot be returned/exchanged.

All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached.
All items must be returned with their original boxes.
All items must be returned in one package.
Return/Exchange shipments must be made using the same service as the original delivery.
We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US
Customised items cannot be returned.
The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
For hygiene reasons, underwear briefs, certain jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.
Naturally any faulty items can be returned.

We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.

You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.

How do I return an item or entire order?

Step 1: Please contact our Customer service team to start the return process with the following information:

Order number
Video or photo of the faulty product

Step 2: Insert the items, back into the original packaging.

Step 3: Contact Us Send us the relevant information from Step 1 and we will provide you with a return address. Email: service@get-luxury-watches.com

REFUND

In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by get-luxury-watches.com in case of returns.

Return/Exchange Address

Please contact our customer service to request the return address.

We’re available to support you via

Email: service@get-luxury-watches.com

Service Tel: Sorry, we do not provide telephone customer service at the moment.

We strive to respond to your questions within 24 hours.

Customer service chat hours:

Monday - Friday 10am - 10pm UTC/GMT+08:00.

Now available in English, Chinese.

Where freeflying.top ships from?

We have warehouses in mainland China, Hong Kong, the United States and the United Kingdom.

Normally we ship from China, Hong Kong, the United States or the United Kingdom.

What express delivery method does freeflying.top use?

Normally we will use Yanwen Express, UPS, USPS, FedEx, DHL, Royal Mail or your local country's express company. Since it is a cross-border transportation, a package may go through multiple courier companies before it finally reaches you.

What is freeflying.top available regions and countries for delivery ？

Note:Please note that we do not ship to APO/FPO/DPO addresses.

North America:

Canada, Mexico, The United States, Aruba, Belize, Grenada, Greenland, Guatemala, Jamaica, Saint Kitts and Nevis, Panama, Puerto Rico, Trinidad and Tobago, British Virgin Islands etc. .

Europe:

Austria, Belgium, Bulgaria, Belarus, Switzerland, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Norway, Poland , Portugal, Romania, Serbia, Russia, Sweden, Slovenia, Slovakia, Vatican City, Andorra, Albania, Faroe Islands, Gibraltar, Iceland, Monaco, Moldova, Montenegro, Macedonia etc. .

Oceania:

Australia, Norfolk, New Zealand, Pitcairn, Tonga, Tuvalu, Cook Islands, Guam, Marshall Islands, Papua New Guinea etc. .

South America:

Brazil, Chile, Colombia, Uruguay, Peru etc. .

Asia:

Hong Kong, India, Japan, Cambodia, South Korea, Laos, Malaysia, Philippines, Singapore, Thailand, Taiwan, Vietnam etc. .

HOW can I track my orders ?

As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online.You can track the logistics of your order through this link. Please note, that it can take some days before the tracking information ( Waybill ID ) is available.

Finally, you can go to the track718 ( https://www.track718.us/ ) to check the logistics track.

Tax and duties

Taxes and duties are calculated according to your shipping destination and itemized on the Checkout page. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs.

For different receiving countries, Meetofashion will adopt different tariff collection methods. Two methods: DDP (Delivery Duty Paid) and DDU (Delivery Duty Unpaid) .

Method 1: DDP (Delivery Duty Paid)

We ship to all locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.

Countries included:

The United Kingdom, The 26 countries of the European Union (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden).

Method 2: DDU (Delivery Duty Unpaid)

We ship to all locations on a DDU (Delivery Duty Unpaid) basis, which means that product prices displayed are exclusive of all taxes and duties.

Typically, this is because the importing country does not impose duties on small, low-value packages. For example, in the United States, goods priced below $800 are tax-free, so you do not need to pay corresponding taxes.

We will provide shipping and customs clearance services. When we submit customs clearance materials, we will declare the product type, buyer's name, product address, product price, etc. according to local legal requirements.
As for the price of the goods, we will declare it according to the lowest declared price of the same type of goods in the destination country. If you find a difference between the declared price and the actual price paid, don’t worry. Doing so can save you corresponding taxes and fees, and is also in compliance with national laws.

Countries included: Countries other than DDP shipping method.

If something unusual happens during the customs clearance process, I will contact you by email or phone to help you handle it. In order to contact you promptly, it is recommended that you leave your area code and phone number when filling out your order.

Please note: If you are a buyer from Brazil or Chile, you must leave your CPF/CNPJ or RUT so that your package can be cleared through customs smoothly. If you do not fill in the correct tax number, the loss of the package that cannot be cleared will be borne by you personally.

What should I do if I don’t receive my package or receive an invoice for my package ?

First of all, the probability of this happening is very small. If something does happen, please contact me in time and I will contact the logistics company to help you confirm the transportation and delivery status of the package. If this is true, I will resend the shipment package to you for free (you don't need to pay anything again).

First of all, the probability of this happening is very small. If something does happen, please contact me in time and I will contact the logistics company for you to help you confirm the transportation and delivery status of the package. If the package is not delivered or lost, I will resend the shipment to you for free (you do not need to pay anything again). If the package is damaged, please first confirm whether the product is intact. If the product is intact and can be used normally, you do not need to contact us.

About Invoice？

If you need a shopping receipt, please contact me by email and I will send it to you again by email.

If you don't receive it, please check spam.